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Customer reviews

Very professional establishment with excellent customer care, Amanda was particularly kind to me when we experienced noise in our room. Would definitely recommend and will return.

Food was amazing! Loved our room, it was huge and our bedroom with a shower and bath was fab! Beds are so comfy too. Our waiter (Peter I think was his name) too was lovely. Would definitely go back

Staff was excellent! Very lovely hotel in a great location. The bar and restaurant were very good also.

I have previously stayed at the Granville and on both occasions I have found it to be in the class of a world class hotel. In Waterford, it's really the only place to stay.

Great hotel. The food was also excellent. We had a party of six n three rooms and all we raving about the Granville. Thanks so much for making our stay wonderful.

This is how a hotel should run and operate. ..superb...without fault. Beautiful rooms...attentive genuine staff...beautiful food....11/10.

Wonderful hotel, great value for money. Excellent staff.

Excellent staff

Great hotel and location. Staff were excellent as was the breakfast

Both my husband and myself enjoyed our weekend in the Granville Hotel. We found the staff to be very friendly and helpful. The breakfast menu was really nice, I had baked eggs which were really delicious. A very enjoyable stay.

Thank you for a lovely three days. The food was really excellent and always piping hot. I must also mention the staff in the dining room who were terrific. They were most efficient but still had time to chat and make you feel really welcome. Overall a lovely experience So thank you Granville Hotel.

I really couldn't fault this hotel - the staff were very friendly and extremely courteous and very helpful. The room was so comfortable and warm. The food was fabulous. Wonderful place to be in and I would recommend this hotel to everyone...thank you


We really enjoyed our stay. Such a lovely hotel - perfectly located with everything we needed. The staff were friendly and welcoming. We ate in the bar both nights and the food was delicious. The hotel was busy when we stayed - there was a wedding both nights of our stay - but we never experienced any noise or disturbance. Our room was lovely and had everything we needed for a relaxing break, even a view of the river. The hotel's location is ideal to explore the city and parking was a breeze. We really can't fault any aspect of our stay and look forward to returning!

Beautiful hotel beautiful decor, beautiful food and choice of food Beautiful rooms, amazing staff that provide an amazing service making you Feel special upon your stay can't speak highly enough of them I would not even contemplate staying in another hotel along the Quay when I'm in waterford at all! Beautiful hotel

The service for my dinner in the Bar & for breakfast in the restaurant were top notch. The Reception staff was personable & very helpful.

Beautiful hotel, super comfy stay.

We enjoyed our stay. The staff was very welcoming and the breakfast was superb.

I noticed that the hotel wasn't very wheelchair friendly in Some circumstances.

Lovey room very helpful staff would definitely stay here again.

Had a great time and the food o my god was on real

central location friendly staff good food and fab breakfast

Thanks for a fantastic breakfast and very comfortable room. We loved the decor. the hotel is very close to the sights.

We had good expectations given The Granvilles online profile and weren't disappointed. A lovely hotel with fantastic staff.

Lovely hotel, spotless. Lovely bar. Very nice staff. Had to queue for breakfast on Sunday, sausages not great, poor quality.

Our decision to book an overnight stay in Waterford was somewhat last minute, so we pulled out our trusty Rick Steves guidebook and saw his positive comments about The Granville. That was a great decision, because our stay was delightful! The room was large, comfortable and well priced. The amazing breakfast even doubled the value in my opinion. It was fresh and varied. The staff was pleasant, with our hostess (Mary) being one of the most friendly people we have met in our 3 month stay in Ireland. This is saying a lot, as the people of Ireland as a whole are very kind and welcoming. The only minor issue we had was that Wi-Fi was not working in our room when we arrived. My husband called the front desk and they said it would be taken care of. It was (promptly). They called back 10 minutes later to check on the situation. Grew customer service!

The heat control did not work.

Comfortable water front lodging. Nice bed and bathroom. Good restaurant with helpful staff. Front desk staff helpful and capable as well. Not a 5-star hotel but not a 5-star price either.

From the moment we arrived we were greeted with a smile and a welcome. at the reception staff accomadated our request to move the breakfast on one of our booked days to our arrival morning. Our prebooked room was made available for an early check in and as we had travelled overnight this was extremely welcomed by us . I honestly cannot single out a member of staff for praise over another as every member went "the extra mile" to help, welcome and chat with us. Our visit was a real pleasure. We shall return very soon. Thank you so very much .

Great location near shopping and sites. Breakfast was one of the best we experienced in Ireland. All this at the price we paid--amazing value.

Lovely hotel and staff with the most comfortable bed ever!

My wife and I had a lovely stay at the Granville Hotel in Waterford. The staff was very friendly and helpful during our stay. We had breakfast and lunch at the hotel and every thing was very good. Our room was comfortable and relaxing. Thanks to all the staff for making our stay very delightful

A perfect jewel of a hotel right on the quay. Service is excellent. We loved the cozy bar and the wonderful breakfast. So pretty with antiques, paintings and framed photos of Waterford & its history over the years. I cannot recommend it enough.

The service in the restaurant was excellent as was the food. Staff very helpful. We had the 2b&b & 1 dinner offer and this was great value for money. We will return....

Excellent stay in all respects.

A great stay, very helpful staff who provided very good service. Elizabeth in the restaurant was a very helpful young lady who helped with a dietary problem during dinner. Will be back.....

Wonderful Hotel. Accommodation + Catering + Exceptional Staff add up to a First Class Experience.

We enjoyed our two day stay at the Granville hotel . The outstanding feature of the hotel was the friendliness and professionalism of the staff from the moment we arrived until we left . I have no hesitation in recommending this hotel to my friends who plan to visit Waterford.

Enjoyed our stay at the Granville. Beautiful old world hotel. Had a great meal at the Hotel's Restaurant. Highly recommend this place.

Everything was fantastic, accommodation, staff, food etc. but special mention should be made of the housekeeping staff who went out of their way, literally, to make our stay memorable

Would prefer a buffet breakfast. The vegetarian options were poor.

Always a pleasure to stay at the Granville Hotel, Waterford. Thank you to all Staff throughout the hotel for your friendliness helpfulness and going that extra mile to make everyones stay so enjoyable. Well done to all.

It's been quite a while since we last stayed and it was very pleasing to find that all the good points we remember are still to the fore. Service, food and comfort together with friendliness will bring us back again a.s.a.p.

The Granville is a lovely hotel in the center of Waterford and I would highly recommend it .

Beautiful place, great accommodations, excellent staff.

Excellent Hotel on the Quay in Waterford City. Accommodation first class. We upgraded to 5th Floor as it was my birthday and had great view of the Quay from our balcony. Our room was 5 Star. Food here is excellent. The Restaurant serves an Early Bird Menu and a Set Dinner Menu as well as Alacarte. All very good value. The Breakfast menu gives a great choice of Buffet and Hot food cooked to order from a wide ranging menu. We found all the staff to be efficient, friendly. and helpful at all times. There is a lovely friendly welcoming atmosphere in this hotel. We will be recommending The Granville to our Family & Friends and hope to be back in the very near future.

i have stayed at the granville this past few years the staff are very helpful food is great rooms are spacious well kept

We had a lovely stay at the Granville we was treated like friend not tourist every one was helpful friendly. The food and sevice was excellent. I would recommend the ganville to any one wishing for a stress free break. I will definitely be coming back and would like to thank everyone at the Granville for making our stay so nice. Kevin & maryann

We would stay here again and recommend to our friends.

We were greeted with friendly staff at the front desk and with a lovely warm white cloth to clean our hands.. so needed at the end of the day from travelling! The rooms were nice and spacious, great location for wondering around Waterford!